Last updated: April 16, 2026
These Terms and Conditions (“Terms”) govern your access to and use of https://smoovemover.com (the “Website”) and the moving and related services (the “Services”) offered by Smoove Moving Company (“Company,” “we,” “us,” or “our”). By visiting the Website or engaging our Services, you agree to be bound by these Terms in full.
1. Use of the Website
To access the Website or schedule our Services, you must be at least 18 years of age and legally capable of entering into a binding contract.
You agree to submit accurate, current, and complete information when requesting estimates, scheduling Services, or filling out any forms on the Website. You bear full responsibility for keeping any account credentials or contact information confidential and for all activity conducted under your identity.
We reserve the right to restrict access to the Website, decline to provide Services, or cancel any confirmed booking at our sole discretion if we determine that these Terms have been breached or that the Website or Services are being misused in any way.
2. Quotes, Estimates, and Bookings
All quotes and estimates issued by Smoove Moving Company are calculated based on the details you provide, including the volume and nature of items to be transported, access conditions at both locations, travel distance, and any special handling requirements you disclose.
Quotes and estimates are not binding and are subject to revision if the actual circumstances of the move differ materially from what was originally described. The final charge will reflect the Services as actually delivered.
Certain bookings may require a deposit or advance payment authorization. Applicable payment terms, cancellation conditions, and booking requirements will be specified in your booking confirmation or a separate written agreement. You are responsible for reviewing all booking details carefully and notifying us promptly of any inaccuracies or required changes.
3. Customer Responsibilities
When you book our Services, you agree to the following:
- Have all belongings appropriately packed and prepared for transport before the crew arrives, unless packing was expressly included as part of your booked Services.
- Provide clear, safe, and unobstructed access to all relevant areas at both the pickup and delivery locations — including entryways, stairwells, elevators, and parking — and secure any required building permissions or permits in advance.
- Disclose in advance any items that are fragile, high-value, oversized, or otherwise require special equipment, handling techniques, or additional care.
- Abide by all applicable laws, local ordinances, and building regulations that pertain to your move.
- Confirm that you are the rightful owner of all items being moved or that you hold valid authorization from the owner to arrange their transport.
4. Excluded and Prohibited Items
We reserve the right to decline transport of certain items, including but not limited to:
- Hazardous, flammable, explosive, or otherwise dangerous substances or materials.
- Unlawful substances or any items that are prohibited under applicable law.
- Perishable food items, live animals, or plants, unless we have explicitly agreed in writing to transport them prior to the scheduled move date.
If prohibited items are found in your shipment without our prior written approval, you will bear full and sole responsibility for any loss, damage, fines, penalties, or legal consequences that result.
5. Payment Terms
Your payment obligations will be detailed in your estimate or booking confirmation. Unless a separate written arrangement has been made, a deposit is generally required prior to the scheduled move date, with the remaining balance due upon completion of the Services.
Additional charges may be applied for circumstances or services not covered in the original estimate, such as extra labor, extended carry distances, multiple staircase flights, additional stops, waiting time, or material changes to the inventory or move plan.
If a payment is not received by its due date, we may apply a late fee and, where permitted under applicable law, retain possession of your goods until the full outstanding balance has been settled.
6. Cancellations and Rescheduling
All cancellation and rescheduling requests are subject to the notice requirements and applicable fees set out in your estimate, booking confirmation, or our current cancellation policy at the time of booking.
Cancellations or rescheduling requests made without adequate notice may result in partial or full forfeiture of your deposit, as well as charges for costs already incurred in connection with your move.
In rare circumstances, we may be required to delay, reschedule, or cancel a move due to factors outside our reasonable control, such as extreme weather events, hazardous road conditions, or unforeseen equipment failures. In such cases, we will contact you as promptly as possible and work to identify a suitable alternative arrangement.
7. Liability for Loss or Damage
Our liability for any loss of or damage to your belongings is limited to the extent permitted under applicable law and governed by the specific liability provisions set forth in your estimate, bill of lading, or associated moving documentation.
You are required to inspect all items at the point of delivery and record any visible damage on the delivery paperwork before signing. Damage that is not apparent at the time of delivery must be reported to us in writing within the period specified in your moving documentation.
The level of compensation available will depend on the valuation or protection option chosen at the time of booking. Upgraded coverage may be available for an additional charge. We are not responsible for damage caused by circumstances beyond our control, including acts of nature, severe weather, or pre-existing defects in the items being transported.
8. Limitation of Liability
To the fullest extent permitted under applicable law:
- We are not responsible for indirect, incidental, special, consequential, or punitive damages of any kind, including loss of revenue, business interruption, loss of data, or reputational harm.
- Our total liability in connection with these Terms or any specific Service will not exceed the amount you paid to Smoove Moving Company for the particular move or Service from which the claim arises.
Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or capped under applicable law.
9. Intellectual Property
All content and materials published on https://smoovemover.com, including but not limited to text, images, graphics, logos, design elements, and software, are the property of Smoove Moving Company or its licensors and are protected under applicable intellectual property laws. Reproducing, copying, modifying, distributing, republishing, or creating derivative works based on any Website content without our express prior written consent is strictly prohibited.
10. Privacy
Your use of the Website and Services is subject to our Privacy Policy, which is incorporated into these Terms by reference and forms part of this agreement. By using https://smoovemover.com, you confirm that you have read, understood, and agreed to the terms of our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by and interpreted in accordance with the laws of the state in which Smoove Moving Company maintains its primary place of business, without reference to conflict of laws rules.
In the event of any dispute arising from or relating to these Terms or the Services provided, both parties agree to first make a good-faith effort to resolve the matter informally by reaching out to us at [email protected] or . If an informal resolution cannot be reached, the dispute must be submitted exclusively to the state or federal courts with jurisdiction over our principal business location, and you consent to the personal jurisdiction and venue of those courts.
12. Changes to These Terms
We may amend these Terms periodically. Any revised version will be published on https://smoovemover.com along with an updated “Last updated” date. Continued use of the Website or Services following the effective date of any changes will be treated as your acceptance of the updated Terms.
13. Contact Information
If you have questions or concerns regarding these Terms, please reach out to us using any of the following:
- Through the contact form available on https://smoovemover.com
- By phone:
- By email: [email protected]