Last updated: April 16, 2026

Smoove Moving Company (“Company,” “we,” “us,” or “our”) owns and operates https://smoovemover.com (the “Website”) and offers moving and related services (the “Services”). By visiting or using the Website or our Services, you acknowledge and agree to the practices described in this Privacy Policy regarding the collection, use, and handling of your information.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Personal contact details, such as your name, phone number , email address [email protected], and service location when you request an estimate or reach out to us directly.
Move-specific information, including origin and destination addresses, the nature and scale of the move, requested dates, item inventory, and any special instructions you share with us.
Technical and behavioral data, including your IP address, browser type, device information, pages viewed, session duration, and referring URLs — gathered automatically via cookies, server logs, and comparable tracking tools.
Records of communications, including submissions through our online contact forms, emails directed to [email protected], and phone calls made through .

We do not intentionally gather sensitive personal data unless you choose to provide it and it is required to deliver the Services.

2. How We Use Your Information

The information we collect may be used to:

Generate estimates, confirm bookings, and carry out our moving and related Services.
Address inquiries, manage scheduling, and provide ongoing customer support.
Handle payments securely and assist in identifying, investigating, or preventing fraudulent activity.
Run, maintain, and improve the Website and Services, including reviewing performance data and user behavior to enhance the experience.
Meet legal requirements and respond appropriately to lawful requests from government or regulatory bodies.

From time to time, we may also send service notifications, appointment confirmations, and promotional messages. You may unsubscribe from marketing communications at any time.

3. Legal Grounds for Processing

Where applicable law requires it, we rely on one or more of the following legal bases to process your personal information:

Your consent, for example when you complete a contact form or agree to receive marketing messages from us.
Contractual necessity, where processing is required to fulfill the Services you have requested from us.
Legal compliance, where processing is necessary to satisfy applicable laws or regulatory requirements.
Legitimate interests, such as improving our Services and protecting against fraud, provided those interests do not outweigh your fundamental rights and freedoms.

4. Cookies and Similar Technologies

We make use of cookies and comparable tracking technologies to:

Store your preferences and deliver a more consistent experience each time you visit the Website.
Understand how visitors navigate https://smoovemover.com so we can make informed improvements to functionality and performance.
Support Website security and detect activity that appears unauthorized or suspicious.

Cookie preferences can be managed or disabled through your browser settings. Please note that doing so may limit the availability of certain Website features.

We share your information only under the following circumstances:

With vetted third-party service providers — including payment processors, web hosting companies, analytics platforms, and communication tools — who support our operations and are contractually required to keep your data protected.
With crew members, subcontractors, or affiliated partners when their involvement is necessary to complete the Services you have booked.
When disclosure is mandated by law, legal proceedings, court order, or a duly authorized government authority.
In the context of a merger, acquisition, asset sale, or similar business transaction where personal information may be transferred as part of the deal.

We do not sell your personal information. If any disclosure is considered a “sale” or “sharing” under applicable privacy legislation, we will honor your right to opt out.

6. Data Security

We apply reasonable administrative, technical, and physical safeguards to help protect your personal information against unauthorized access, disclosure, modification, or loss. That said, no method of internet transmission or electronic storage is entirely without risk.

7. Data Retention

We keep personal information only for as long as necessary to achieve the purposes outlined in this Privacy Policy, satisfy legal obligations, resolve disputes, and uphold our agreements. Once information is no longer needed, we will securely delete or anonymize it as appropriate.

8. Your Privacy Rights

Subject to your location and the laws applicable to you, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct any information that is inaccurate or incomplete.
Request the deletion of your personal information, where permitted by applicable law.
Object to or seek a limitation on certain types of processing we carry out.
Withdraw your consent to marketing communications or certain data-sharing arrangements at any time.

To exercise any of the above rights, please reach out using the contact details provided below. We may ask you to verify your identity before acting on your request.

To stop receiving marketing emails, simply click the unsubscribe link included in any such message or contact us directly at [email protected].

9. Children’s Privacy

Our Website and Services are designed for adults and are not directed at children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you have reason to believe a child has submitted personal data to us, please get in touch so we can take the appropriate steps to remove it promptly.

10. Links to Third-Party Websites

The Website may include links to external websites that are not owned or operated by us. We have no control over the content or privacy practices of those sites and accept no responsibility for them. We recommend reviewing the privacy policy of any third-party website before submitting personal information.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or regulatory obligations. Any revised version will be published on https://smoovemover.com with an updated “Last updated” date. Continuing to use the Website after changes take effect signals your acceptance of the revised policy.

12. Contact Information

For questions about this Privacy Policy or to submit a privacy-related request, please contact us through any of the following:

By phone:
By email: [email protected]
Through the contact form available on https://smoovemover.com

Privacy Policy